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Serviced Office enquiries

The serviced office enquiry system is designed so you can select offices of interest, complete your details and receive full contact and price information immediately in an email report. If you have difficulty with it, please use see our Serviced Office Information Request page.

Enquiries about Hotel, Hostel and Tour bookings

For assistance with your Booking.com Travel booking, cancellations or complaints, please see their website. You will also find more information, including the hotel's contact details on your booking confirmation email.

For questions about Hostelworld backpacker hostel bookings, see Hostelworld FAQ and Contact Hostelworld Your booking confirmation voucher will include full contact details of the hostel.

For questions about Viator Tour bookings, your booking confirmation voucher will include full contact details of the tour operator. You can also email Viator - "support (at) viator.com" for prompt 24/7 support. Check your voucher for the email address. For questions before booking, please use the "Customer Service" link at the bottom right of the relevant tour and use the FAQ and online form.

Please contact Online Encounters Pty Ltd with any questions about this website.

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